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We collect basic information from you when you create an account, such as name, address, email address and phone number. When you purchase products or add services, we may collect additional information like government identification. We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information about interactions and usage. See the Privacy Policy for more details about the specific type of information we may collect and your choices related to that data.

We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to create your account, deliver our services and detect and prevent fraud and abuse. Refer to our Privacy Policy for more details.

We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf. Examples of when we share data include processing payments, communicating with you through surveys or email, and interest based advertising. We only share the minimum information necessary, and third parties are prohibited from using your information for any other purpose as indicated in our Privacy Policy.

How can I update my personal information?

You are in control of your personal information. See Your choices about data we collect to learn more.

Your Choice about data we collect

We provide you with the tools to control your account information and guidance on how it is used. Simply access your account or contact us to:

  • View and update your account information such as name, email address, phone number and billing address.
  • View and update your contact preferences for receiving account and product related messages and marketing communications.

Contact us

If you have any questions, concerns, or complaints about our Privacy Policy or the practices of our Services, you may contact our office of our Data Protection Officer.

You may contact us by either of the following means:

  • By Mail: Attn: Office of the Data Protection Officer, Claremont House, 130 East Claremont Street, Edinburgh, EH7 4LB, Scotland
  • By Phone: (0131) 524 9797

We will respond to all requests, inquiries or concerns within thirty (30) days.

Secure communication channels

We encrypt personal data provided to us via web forms using up to date standards to prevent others from intercepting the information in transit.

Account authentication

We require a unique user name and method of identification, such as password, to log into your accounts.

Security training

Our employees receive annual training and periodic bulletins regarding good security practices.

Layered approach to security

We protect our corporate network using many different layers of security.

  • We employ physical protection measures to ensure the safety of our employees and equipment.
  • We utilise a combination of software and devices to protect our network from would be intruders.
  • We have a dedicated team of security professionals who oversee device and application security practices.

How you can protect your data

You are in control of your account security. Use good security practices to protect your personal data.

Secure your password

Here are some helpful tips for keeping your password secure:

  • Never share your password.
  • Do not reuse passwords across accounts.
  • Log out of your account when you use a computer you share with other people.
  • Many sites provide useful methods for creating strong passwords, including this National Institute for Standards and Technology (NIST) article on 'Easy ways to Build a Better P@$w0rd.'

We recommend you change your password at least every six (6) months for each account.

Copyright © McEwan Fraser Legal 2024. McEwan Fraser Legal, Solicitors & Estate Agents, Claremont House, 130 East Claremont Street, Edinburgh EH7 4LB, Scotland