Winners of the Best Estate Agency in Scotland 2013

Best Estate Agency in Scotland

On Friday 2nd December, the team at McEwan Fraser Legal headed down to the grand Hilton London Metropole to attend the Estate Agency of the Year Awards Ceremony hosted by Penny Smith – a prestigious event that gathers all the best Estate Agents from across the UK. The awards are sponsored by The Sunday Times, The Times and Zoopla, and it is the only event that is solely focussed on Estate Agency in the UK.

Winners are decided based on a rigorous and thorough judging process by a panel of industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, through telephone interviews and independent mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman. We’re thrilled to have once again been awarded and recognised as the winner for “Best Estate Agency in Scotland”.

Judges Comments

"The judging panel was wowed by the scope and commitment to customer service demonstrated by this agency. There is an in-depth customer charter which extends to the team as well; the directors understand that a business is only as good as its people and treats them with the same eye for standards as customers would expect for themselves. Fully committed to improving the reputation of estate agency in Scotland, this is an innovative business which looks to other markets to identify where they do things well. By blending these policies with the cream of Scottish agency legislation and best practice it is able to offer a well-rounded service with key differentiators from others in their location. This has enabled them to finesse and expedite the sales process. This open-minded approach sets them apart from the competition and they deserve the gold for their efforts and execution."

Read the full Judges Report here: Estate Agency of the Year - McEwan Fraser Legal 2013 - Scottish Estate Agency of the Year